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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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Set Up or Reset a Password

  • Updated:

If you are logging into your account for the first time, or if you have forgotten your password, you will need to reset your password to access your account.

 

Instructions

  1. Go to the agency's portal
  2. Click the Sign In button in the upper-right corner of the portal
    The blue Sign In button is selected in the upper-right corner of the portal.
  3. Click the Reset/setup password link underneath the Sign In fields
    The Reset/Setup Password link is highlighted below the Sign In fields.
  4. Enter your Email address in the box and click the Submit button
    The email entry box and blue submit button are highlighted on the Sign in Help page.
  5. Enter your preferred password in the boxes and click the Create password button
    A 'Strong' password is entered into the Password and Password Confirmation fields. The blue, Create Password button is selected.
    Note: The system uses a password strength checker and will only allow passwords with a high-strength reading. We recommend using a password that is at minimum 8 characters long and uses a combination of letters, numbers, and special characters. We also have users who choose to use phrases as well.
  6. Locate and open the confirmation email in your inbox and click the Confirm my account button
    The blue Confirm my account button is highlighted in an email from NextRequest. 
    Note: The link is only valid for 24 hours. If you are unable to locate the confirmation email, please make sure to check your junk/spam folders.
  7. You will be taken to the regular sign-in page where you can enter the email address and password you just set up to log in

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