Customize Portal Images & Text

There are several visual and text options for customizing your portal. These should be set before your portal goes live but they can be updated at any later point.

Change the Front Page's Logo & Background

Your organization's logo will be displayed on your NextRequest site's landing page. We recommend using a high-resolution image that is roughly square with a transparent background.

The background image should be one that represents your community, such as the local skyline. We recommend using high-resolution images of around 1200 by 600 pixels. If you have access to Photoshop you can optimize the image for the internet by opening it in Photoshop and using "File, then Export, and then Save for Web". This will help the image load faster when somebody visits the front page.

1. Sign in to your account
2. Click Portal Settings on the Admin drop-down menu
   
3. Click Logo and background image under the Organization Details heading in the left-hand navigation menu.
   
4. Click the Choose File button for the logo or background image
   
   • Organization Logo: Select a file (.png, .jpg, .bmp, or .gif file type, 150x150px with a transparent background)
   • Background Image: Select a file (.png, .jpg, .bmp, or .gif file type, size 1200x600px)
5. Click the Save button
   

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Change the Front Page's Text

The text on the front page of your portal can be customized to be specific to your agency and requesters. Content to consider adding includes:

• Directing the user to first check the Documents Index and Request Index to see if the information they’re looking for is already available.
• The date on which requests and responsive documents started to be posted on the portal.
• Agency procedures for processing requests (or a link to where the procedures can be viewed).
• The cost to the requester of fulfilling the request.

1. Sign in to your account
2. Click Portal Settings on the Admin drop-down menu
   
3. Click Front page text under the Organization Details heading in the left-hand navigation menu
   
4. Enter the Header text for the front page (up to 40 characters)
   
   
   Note: The header will appear larger and in bold above the rest of the front page text.
5. Enter the Text for the front page (up to 750 characters)
   
6. Click the Save button
   

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Change the Make Request Page's Sidebar & Subheader Text

The text on the right-hand side of the Make Request page can be customized to provide guidance to your requesters about the most effective way to make a request. Content to consider adding includes:

• Directing the user to first check the Documents Index and Request Index to see if the information they’re looking for is already available.
• Links to popular documents.
• Links to the correct place for commonly misdirected requests.
• Circumstances under which documents are not made public.
• Information that the requester should include for the request to be processed most efficiently.
• Information that will be redacted from requests (social security numbers, dates of birth, or other personally identifiable information (PII)).
• Whether the requester’s name will be displayed publicly.
• The cost to the requester of fulfilling the request.

We've also given admins the ability to edit the text at the top of the Make Request page that says "Documents, photos, emails, texts, videos, data, and other records" by default. There is a maximum of 300 characters of text, but you can get creative in how you tell requesters what kind of things they can request.

1. Sign in to your account
2. Click Portal Settings on the Admin drop-down menu
   
3. Click General Configurations under the New Request Form heading in the left-hand navigation menu
   
4. Enter the desired text under Subheader for request form (up to 300 characters)
   
5. Enter desired text under Text for the request form sidebar (up to 4,600 characters)
   
6. Click the Save button
   

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Change the All Requests Page's Sub-Header Text

Admins have the ability to get creative with the subheader on the All Requests page. By default, it will say "If you need [Agency Name]'s Records that may have been previously released, please search past requests. You may find what you need!" but it can be deleted or modified, as needed.

1. Sign in to your account
2. Click Portal Settings on the Admin drop-down menu
   
3. Click All Requests page under the Organization Details heading in the left-hand navigation menu
   
4. Enter the desired text under Subheader (300 characters max)
   
5. Click the Save button
   

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Related Articles

• Anticipated Fulfillment Date
• Custom Fields
• Configure the FAQ Page
• Custom Holiday Calendar
• Notification Configuration for Requesters
• Due Date and Reminders

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