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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Configure the FAQ Page

  • Updated:

The Frequently Asked Questions (FAQ) is a new page on the portal in which you can put useful information for requesters (things like answers to frequently asked questions, agency contact information, or policies). The text on your FAQ page can be customized to be specific to your agency and requesters.

 

Important Notes

  • Only Admin users can edit the FAQ page, and it's only visible to the requester and the public when content has been added.
  • If you want to hide the FAQ page from customers, remove all content.

 

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Not finding what you are looking for? View additional Portal Set Up resources.

 

Add Commonly Asked Questions

Here is a list of frequently asked question examples that could be added to your Frequently Asked Questions (FAQ) Page.

  • What kind of records are exempt from disclosure?
  • Who can submit a Public Records Request?
  • How do I request a public document?
  • What if I no longer need the requested document?
  • Do I have to give a reason for my request?
  • When will I receive a response to my Public Records Request?
  • How do I access my request once I’ve submitted it?
  • What fees are involved in making a Public Records Request?
  • Who should I contact if I have questions for a specific department?

 

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Edit the Frequently Asked Question (FAQ) Page

 

  1. Sign in to your portal
  2. Click Portal Settings on the Admin drop-down menu
    Portal Settings menu.
  3. Click the FAQ page option in the left-hand navigation menu, under the heading Basic information
    The Frequently Asked Questions, or FAQ, page option is highlighted in the Portal Settings options on the navigation menu.
    Note: You can also access FAQs by clicking FAQ in the lower left-hand corner of the portal's footer.
    The FAQ link is highlighted on the portal dashboard's footer.
  4. Click the Edit Page button
    The rectangular, blue Edit Page button is highlighted next to the FAQ page's content.
  5. Enter a Title for the FAQ page (up to 20 characters)
    The 'Title for the FAQ page' text field is highlighted below the FAQ page title in the Portal Settings. Entered as the title is 'FAQ'.
    Note: The title for the FAQ page is displayed as the link text in the footer.
  6. Add questions, useful links, and other content to the Text for the FAQ page editor
    The FAQ Page's text editor field is highlighted above the Save button. Sample content is added to the text field: 'heading' in large letters, 'for budget inquiries: contact _-_.com', 'remember to be as descriptive as possible if you don't know the name of the record', 'date ranges can help speed up your search results', 'use filters on the All Requests page to expedite inquiries' and 'our office hours: 8am CST - 4pm CST'.
    Note: We recommend adding things like agency contact information and policies.
  7. (Optional) Use the formatting tools in the text box
    The text editor's tool bar is highlighted. The tools include 'Bold', 'Italic', 'Underline' 'Bullet list', 'ordered list', 'decrease indentation', 'increase indentation', 'link' and a 'font sizes' drop-down menu.
    • Bold: Increases the strength of the text. Makes the text appear thicker than the default text.
    • Italic: Increases the emphasis of the text. Makes the text appear slanted.
    • Underline: Adds a line under the text.
    • Bullet List: Create lists that do not require a specific order. For example, listing the various modules NextRequest offers.
    • Ordered List: Creates a list that does require a specific order. For example, instructional steps for using a NextRequest function.
    • Decrease Indentation: Removes indentation space from the text.
    • Increase Indentation: Adds more indentation space to the text.
    • Link: When text is highlighted, create link text for URLs.
    • Font Sizes: Changes the size of the text it's applied to.
      • Small
      • Normal: The default text size.
      • Large
      • Huge
  8. Click the Save button below the text editor
    The rectangular, blue Save button is highlighted below the text editor.

 

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