Configure the FAQ Page

The Frequently Asked Questions (FAQ) is a new page on the portal in which you can put useful information for requesters (things like answers to frequently asked questions, agency contact information, or policies). The text on your FAQ page can be customized to be specific to your agency and requesters.

Important Note

• Only Admin users can edit the FAQ page, and it's only visible to the requester and the public when content has been added.
• If you want to hide the FAQ page from customers, remove all content.

Add Commonly Asked Questions

Here is a list of frequently asked question examples that could be added to your Frequently Asked Questions (FAQ) Page.

• What kind of records are exempt from disclosure?
• Who can submit a Public Records Request?
• How do I request a public document?
• What if I no longer need the requested document?
• Do I have to give a reason for my request?
• When will I receive a response to my Public Records Request?
• How do I access my request once I’ve submitted it?
• What fees are involved in making a Public Records Request?
• Who should I contact if I have questions for a specific department?

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Edit the Frequently Asked Question (FAQ) Page

1. Sign in to your portal.
2. Access the FAQ Page:
   • Through Portal Settings.
     1. Select the Admin drop-down menu in the upper right-hand corner of the portal.
        
     2. Click Portal Settings on the Admin drop-down menu.
        
     3. Click the FAQ page option in the left-hand navigation menu, under the heading "Basic information".
        
   • Or, through the portal's footer link.
     1. Click FAQ on the lower left-hand corner of the portal's footer.
        
     2. Click the rectangular, blue Edit Page button next to the FAQ page's text.
        
3. Enter a Title for the FAQ page (up to 20 characters).
   
   
   Note: The title for the FAQ page is displayed as the link text in the footer.
4. Add questions, useful links, and other content to the Text for the FAQ page editor.
   
   
   Note: We recommend adding things like agency contact information and policies.
5. (Optional) Use the formatting tools in the text box.
   
   • Bold: Increases the strength of the text. Makes the text appear thicker than the default text.
   • Italic: Increases the emphasis of the text. Makes the text appear slanted.
   • Underline: Adds a line under the text.
   • Bullet List: Create lists that do not require a specific order. For example, listing the various modules NextRequest offers.
   • Ordered List: Creates a list that does require a specific order. For example, instructional steps for using a NextRequest function.
   • Decrease Indentation: Removes indentation space from the text.
   • Increase Indentation: Adds more indentation space to the text.
   • Link: When text is highlighted, create link text for URLs.
   • Font Sizes: Changes the size of the text it's applied to.
     • Small
     • Normal: The default text size.
     • Large
     • Huge
6. Click the rectangular, blue Save button below the text editor.
   

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