Log Hours Spent on a Request

Depending on local law, requesters may be required to pay for documents based on the time a staff member spent finding the documents. The Log Hours function is an easy way to keep track of the time used so that the requester can pay accordingly.

The total number of hours logged for a request is shown at the bottom of the Staff section on the request page. If your agency has purchased the Payments module and entered an hourly rate for staff members, the total cost of fulfilling the request will appear here as well.

Review the Download a Users Report article for more information on how to view the total number of hours worked by individual staff members.

Log Hours Spent on a Request

Instructions

1. Sign in to your account
2. Open the request you want to log hours for
   
3. Click the Add staff time (clock) icon
   
   
4. Select the Staff member from the dropdown menu
   
   
   Note: Staff can only log hours for themselves.
5. Select the Department the time counts towards, if applicable
   
6. Enter the Hours and Minutes spent
   
7. Add a Description of how the time was spent
   
8. Click Save
   
   

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Edit Logged Hours

Instructions

1. Sign in to your account
2. Navigate to the request that you want to edit the logged hours for
   
3. Click the Edit (pencil) icon next to the Staff time entry you wish to edit
   
4. Update the information as needed
   
5. Click Save
   
   

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Delete Logged Hours

Instructions

1. Sign in to your account
2. Navigate to the request that you want to edit the logged hours for
   
3. Click the Delete (trashcan) icon next to the Staff time entry you wish to remove
   
4. Click Ok on the pop-up that says You are about to remove staff time logged for this user. This action cannot be undone. Do you wish to continue? 
   

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