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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

View Email Status

  • Updated:

If you have sent an external message to the requester you may need to see if they were able to open it successfully. Whenever an outbound email is sent to the requester the email status is captured on the request under the view email status link.

 

Instructions

  1. Sign in to your account
  2. Click the All Request tab in the upper-left corner of the Portal Dashboard
    All requests.
  3. Select the request number in the table's Request column
    Select request.
  4. Click the View email status button below the requester's contact information
    View email status button.
  5. View the status for all outbound emails
    List of status of outbound emails.
    • Sent: The email was successfully sent from NextRequest.
    • Delivered: The destination email server accepted the message.
      Note: This does not guarantee successful delivery to the inbox.
    • Opened: The email was opened by the requester.

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