As long as you included an email address when you submitted your request, you should receive an email notification any time there is new information related to your records request. If you submitted your request without an email address please reach out to the agency directly to request an update.
Request an Update From Your Email Notification
You can reply directly to one of the notification emails you received from the NextRequest portal about your request. Any reply sent to a request notification email will go directly to the person assigned to your request.
- View the request confirmation email. The subject line will say"Your [Agency] public records request #__-____ has been opened". It will look similar to the example below:
- Reply to the email to send a message to agency staff to request an update, ask a question, or provide additional information or documentation. You can do this for any email that is specific to the request and includes the request number in the subject line or body.
- (Optional) Upload the file to your reply to include an attachment. You can upload files such as .PDF, .DOCX, or .DOC by email.
Note: Image files such as .png, .jpg, .gif, .img, etc. are not able to be uploaded via email at this time. Ensure that you reply to a request-specific email. Replies to system-generated emails such as account invitations, password reset, or verification emails go to the Support team at NextRequest and not the agency.
Request an Update in the Portal
- Click Sign In in the upper right-hand corner
- Enter your login credentials
Note: If you did not create a password when you submitted a request, or aren't sure, you can click the Reset/Setup Password link below the sign-in section to generate a password reset email.
- Click on All Requests at the top of the page
- Click on the Requester filter under My Requests and click the Apply Filters button
- Select the Request Number to open the request
- Click on the Envelope icon to send a message
- Enter your desired message
- Click the Send external message button