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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Upload a Document to Your Public Request

  • Updated:

This article is for public requesters. You may need to provide additional documentation so the agency can fulfill your request. If this happens you can upload a document to your request in a few different ways. By default, any documents you upload will not be visible to the public, however, the organization can choose to release those documents if/when they publish the request.

 

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Upload a Document to Your Request in the Portal After Submission

  1. Sign in to your account
  2. Click on All Requests at the top of the page
    All requests tab.
  3. Click on the Requester filter under My Requests and click the Apply Filters button
    Requester filter checkbox and apply filter button.
  4. Select the Request Number to open the request
    Request number.
  5. Click the Add Document icon (paperclip) in the upper right-hand corner
    Paper clip icon at the top of request.
  6. Click the upload icon or drag and drop your files into the button that reads "Drop your files and folders here or click to upload (files only)"
    upload icon.
  7. Click the Save button
    Save button in the bottom right corner.

 

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Upload a Document on a Request Submission

To upload a document on a request you will first need to log in to your account. If this is your first time to submit a request this will happen automatically after you submit. You can follow the steps above to upload your document(s).

 

Instructions

  1. Sign in to your account
  2. Click Make Request
    Make a request button.
  3. Enter your request description and any required fields
    Request description field.
  4. Click the Choose File(s) button
    Choose files button.
  5. Drag and drop files into the space provided or click into the space to select files from your device
    Drop your files and folders here or click to upload box.
  6. Click the Save button to add the document(s) to your request
    blue save button.
  7. Click the Make request button to submit your request to the agency
    Make request button at the bottom left corner of the screen.

 

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Upload a File to Your Request Through Email

Note: The following image files cannot be uploaded via email at this time: JPG, IMG, , or GIF.

 

Instructions

  1. Locate an email related to the request in your email inbox, this should include the Request ID # in the subject line.
    Request submitted email
  2. Reply to the email and attach the non-image file you wish to upload. You can include a message to agency staff as well if needed.
  3. Send the email

 

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