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Download Your Records

  • Updated:

There are two ways that you can download your documents.

 

Important Notes

  • You can still download your records even if the request was closed. If the request was closed it means the agency considers your request fulfilled on their end. The documents can still be accessed.
  • Remember to sign in to your solution in order to download the record from the portal.

 

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Not finding what you are looking for? View additional requester resources.

 

Download Records From an Email Notification

If the agency uses document pickup links, then you can click on the file names in the notification email that was sent.

An example of an Email Notification explaining that the documents for the request have beeen released with document pickup links to download the files.

 

Once you click on the names of the files they will download to your device. You may need to approve the download depending on your settings.

 

Note: These links expire after 30 days, the expiration date is noted at the bottom of the email. If it's past the expiration date you can log in to the portal and download your files at any time.

 

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Download Records From the Portal

  1. Log in to the portal as the requester user
  2. Navigate to the All Requests tab
    Clicking on the All Requests tab on the NextRequest dashboard brings up a list of the Requests made to the organization.
  3. Click on the Requester filter under My Requests and click the Apply Filters button:
    When enabled and applied, the Requester filter searches for the requests made by the signed in requester.
  4. Click the request number in the table's Request column to open the request
    The Request column on the All Requests table lists the request's number as a clickable link that can be used to open a more detailed display of the request.
  5. Select the Documents tab
    The Documents keeps the documents attached to the request in an organized list.
  6. Click the download icon next to the document(s) you wish to save to your computer
    The Download Icon, a downward facing arrow with computer tower, on a document card can be used to download a copy of the document.
    Note: If you’re unable to access the documents the first thing to check is if you are logged in. Some requests are public but the documents are private, meaning that you can get to the request itself without being able to see the documents.
    • Check the boxes next to multiple documents and click the Download documents icon at the top of the list
      Selecting the checkboxes next to multiple documents allows more documents to be downloaded to the device.
  7. This will create and download a ZIP file to your computer/device

 

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