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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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Requester Email Communications

  • Updated:

In most cases, you will be receiving communications regarding your request via email. All emails come from messages@nextrequest.com. Please ensure you add this email to your Trusted/Safe senders list in your email account.

 

You can edit your Email Preferences once you create your guest user account.

 

Update Email Notification Settings

NextRequest sends out notifications to keep you informed about updates to your requests. You can go into your settings at any time to update which notifications you receive. However, we recommend ensuring all notifications are checked.

 

  1. Log in to your account
  2. Select the Signed In drop-down menu in the upper right-hand corner and click My settings
    Signed In drop-down with My Settings selected.
  3. Choose your Email Preferences
    Email Preferences list with checkboxes next to each option.
    • All: Check to receive notifications for all categories
    • Request opened: Receive the following email when your request is successfully submitted
      Email that says 'Your request has been submitted successfully'.
    • Request reopened: Receive the following email if your request has been reopened
      Email that says 'Record request has been reopened'.
    • Request published: This email notification means your request is visible to everyone (the public) without requiring a login
      Email that says 'Record request has been published and is now available for public view'.
    • Request closed: Receive the following email if your request has been closed
      Email that says 'Record request has been closed'.
    • Message added: Receive the following email when any new messages are added to your request
      Email that says 'A message was sent to you regarding record request'.
    • Department changed: Receive the following email if the department assigned to your request has changed
      Email that says 'Department assignment for record request has changed'.
    • Invoice created: Receive the following email if an invoice has been created for your request
      Email that says 'An invoice has been created for record request'.
    • Invoice paid: Receive the following email when the invoice on your request has been paid
      Email that says 'An invoice has been paid for record request'.
    • Document released: Receive the following email if a document is available for you to view and download
      Email that says 'A document has been released to you for record request'.

 

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