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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Payments Setup

  • Updated:

NextRequest uses our Payments (CivicPlus Pay) product to process payments. Payments is a secure, PCI (Payment Card Industry)-compliant, application. This article outlines how to set up and use Payments. 

 

Important Notes

  • In order to process payments through NextRequest you will need to purchase NextRequest's Payments module and Payments. If you are interested in the Payments module, please contact Support.

 

Setup Process

  1. Contact your Customer Success Manager (CSM) to let them know you are interested in Payments
  2. Choose a Gateway Provider to use with Payments
  3. If applicable, purchase hardware for the gateway
  4. Your CSM will work with our Support team to set up the integration in your NextRequest site. Depending on the gateway selected, there may be some configuration needed on your end. Review the following resources for more information: 
  5. Once your Payments account is configured, it will show up in the Payments section of your Portal Settings
    NextRequest - Payments - CivicPlus Pay.png
  6. You will now be able to test and confirm invoice payments are working as expected

 

Resources

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