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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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View Your Support Tickets

  • Updated:

This article will show you how to view your Support tickets. This includes a comprehensive history of My Tickets, Tickets I'm CC'd (Carbon Copied) on, Community Posts and Comments, and sections and articles that you are Following.

 

Important Note

This feature will only show your Support tickets and activity for NextRequest. If you have another product with CivicPlus, you need to access that product's Help Center to see tickets or activities for the product.

 

Instructions

 

  1. Navigate to the NextRequest Help Center
  2. Click the Sign in button to sign in to your Help Center account:
    The Sign-in button for the NextRequest Help Center.
  3. Navigate to your profile icon:
    The user's profile icon menu.
  4. Click the My activities option:
    The user menu's My activities option.
  5. View your activities

 

Tickets

  • My Tickets: View your submitted tickets:
    A list of the user's submitted tickets and requests.
    • View the ID (identification number), Subject, Time of Creation, Last Activity, and Status for each ticket
      • Filter by Status type:
        • Any: All tickets, regardless of ticket status
        • Open: The ticket is being worked on by Support
        • Awaiting your reply: Support needs more information from you
        • Solved: The ticket has been solved and closed by Support
      • Use the Search tickets function to search by keyword or ticket ID
    • Tickets I'm CC'd (Carbon Copied) on: View tickets that you are carbon copied on:
      A list of requests that the user has been added to.
    • View the ID, Subject, Time of Creation, Last Activity, and Status for each ticket
      • Status types include:
        • Any: All tickets, regardless of ticket status
        • Open: The ticket is being worked on by Support
        • Awaiting your reply: Support needs more information from you
        • Solved: The ticket has been solved and closed by Support
      • Use the Search tickets function to search by keyword or ticket ID

 

Contributions

  • Posts: View your own posts in the Community:
    A list of the user's posts in the help center's community section.
    • View Title, Type, Vote sum, Last Activity, and date of Creation
  • Community Comments: View your comments on Community Posts:
    A list of the user's comments on posts in the help center's community.
    • View the Title or content of your community comment, Type, Vote sum, Last activity, and Created date
  • Article Comments: View your comments on articles:
    A list of comments the user left on the help center's articles.

 

Following

View sections and articles that you are following. View the Title of the section or article, Type (Section or Article), or Following status (new articles and/or comments).
A list of articles the user follows.

 

You can click Unfollow to unfollow the section/article.
Users can use the Unfollow button when they no longer need to follow the article.

 

Resources

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