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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Document Access Logs

  • Updated:

Detailed logging and metrics are available on the document view page. This allows agency and guest users to track document access.

 

What Counts as a View

Any access to the document counts as a view. Both opening the document directly and downloading it (either on the request page or using our download button on the document page) will count as a view.

 

Metrics Shown for Agency Users

  • Number of Views by Agency Users
  • Number of Views by Requesters
  • Number of Views by Non-Requester (Logged-In Public/Guest Users)
  • Number of Views by Non-Requesters (Non-Logged In Public)

 

Metrics Shown for Guest Users (Logged-In Guest Users and Non-Logged-In Public Users)

  • Number of Views by Requesters
  • Number of Views by Non-Requesters

 

Instructions

  1. Sign in to your site
  2. On the Documents page, select the document
    Select document link on documents index.
  3. Scroll down to the view metrics for the document
    Document View metrics.
    • Number of Views by Agency Users: The number of views by agent users
    • Number of Views by Requester: The number of views by requesters
    • Number of Views by Non-Requester (Logged-In): The number of views by logged-in public/guest users
    • Number of Views by Non-Requester (Non-Logged-In): The number of views by non-logged-in public users

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