Submit a Ticket With CivicSupport®Note: This Support form is only for NextRequest customers. If you are a requester, please reach out to the agency you are requesting records from for support.
Our TeamsWith more than 20 years of experience, focused exclusively on local government, CivicPlus understands the challenges communities face today: The need to do more, with less. CivicPlus is THE integrated technology platform for local government. We connect municipal employees and elected officials with the citizens they represent and serve with the simplicity, versatility, and power of our integrated portfolio of local government solutions. When you have questions, who should contact? We have two specialized teams focused on delivering the highest quality partnership to all of our clients: Client Success and Technical Support.
Your Client Success Manager is your advocate and strategic partner. With your Client Success Manager, you can discuss goals and develop plans to better align your CivicPlus products to achieve your organization's mission. Your Client Success Manager’s goal is to make sure you have the best experience possible and look to CivicPlus as your trusted technology expert, adviser, and partner.
Our Award Winning Technical Support Team assists our clients with questions of intended product functionality and advise on or resolve any technical issues or questions on CivicPlus products. In the event an inquiry or support ticket needs to be escalated to another CivicPlus team, the Technical Support Team will update your Support Ticket and communicate our findings directly to you.